Advanced Call Center Technologies, LLC News Releases

ACT Expands Central American Presence with New Site in Guatemala

Thu, 31 Jul 2025 05:37:00 -0400

New Guatemala City site enhances ACT's global delivery model, expanding nearshore capacity to meet growing partner demand with agile, multilingual support. Philadelphia, Pennsylvania--(Newsfile Corp. - July 31, 2025) - Advanced Call Center Technologies (ACT), a leading employee-owned provider of outsourced customer experience solutions, is proud to announce the opening of its newest facility in Guatemala with a capacity for over 800 seats. This strategic expansion reinforces ACT's continued...

ACT Strengthens Global Presence with New Philippines Operations

Tue, 10 Jun 2025 08:00:00 -0400

Expansion into Southeast Asia's Premier BPO Market Enhances Service Delivery Capabilities Philadelphia, Pennsylvania--(Newsfile Corp. - June 10, 2025) - Advanced Call Center Technologies, LLC (ACT), a 100% employee owned leader in customer experience solutions and premier Business Process Outsourcing (BPO) provider, today announced the launch of its new operations center in Manila, the Philippines. This strategic move marks ACT's continued global expansion in response to customer demand and...

ACT Recognized for Excellence in Sales & Customer Service by American Business Awards

Wed, 09 Apr 2025 13:39:00 -0400

ACT Wins Four Stevies for Excellence in Sales & Customer Service, Omnichannel Solutions, and Use of Data & Analytics Philadelphia, Pennsylvania--(Newsfile Corp. - April 9, 2025) - Advanced Call Center Technologies (ACT), a leading employee-owned provider of business outsourcing and customer care solutions, has been recognized with four prestigious Stevie Awards for Sales & Customer Service, underscoring the company's commitment to innovation, customer experience, and operational excellence.ACT...