insured.iO News Releases

insured.io Introduces a New Generation of its Omnichannel Customer Engagement Platform

Wed, 09 Oct 2024 07:30:00 -0400

Enhanced mobile features for the mobile-first generationAI-driven voice adds intelligent and natural interactions through IVRNew Claims Suite sends policyholders real-time status updates Sacramento, California--(Newsfile Corp. - October 9, 2024) - insured.io, provider of a modern omnichannel customer engagement platform, today introduced its next-generation Omnichannel Customer Engagement Platform, adding an array of new features, including AI-powered voice, enhanced mobile functionality, and...

Insurance Consumers Rank Online Portals Equally to Carrier Brand Reputation

Thu, 05 Sep 2024 07:30:00 -0400

81% of survey respondents say they prefer to use an online portal for routine tasks.A third of survey respondents say that online portals are equal to reputation as the most important attribute when choosing a carrier.Almost 60% say they would switch carriers to get an automated service that would tell them exactly where their claim is in their process.Sacramento, California--(Newsfile Corp. - September 5, 2024) - insured.io, provider of a modern omnichannel customer engagement platform, today...

Bridger Insurance Services Chooses insured.io to Improve Self-Service Customer Experience

Tue, 31 Oct 2023 08:30:00 -0400

Research Shows Automated Self-service and Proactive Outbound Messaging Improves Customer Experience Las Vegas, Nevada--(Newsfile Corp. - October 31, 2023) - insured.io, provider of a cloud-based, omnichannel customer engagement platform for insurance organizations, today announced that Bridger Insurance Services has selected insured.io to provide Interactive Voice Response (IVR) to improve the customer experience for its auto insurance customers. insured.io's IVR solution enables automated...

insured.io Study of 250,000 Insurance Consumers Reveals that Omnichannel Carrier Portals Can Increase Retained Premium by 25 Percent

Wed, 11 Oct 2023 08:30:00 -0400

insured.io analysis found that multiple service channels, outbound messaging, and personalization can boost retained premium by millions. Sacramento, California--(Newsfile Corp. - October 11, 2023) - insured.io, provider of a cloud-based, omnichannel customer engagement platform for insurance organizations, today announced the results of an analysis of more than 250,000 Property & Casualty (P&C) consumers across the United States. The behavioral study found that those who use multiple service...